Terms of Service

Ashwheel WA CRM provides businesses with tools for managing customer contacts, leads, WhatsApp conversations, message history, staff assignments, follow-ups, pipelines, automation workflows and related CRM activities.

You are responsible for:

• Keeping your login credentials confidential
• All activity performed through your account
• Ensuring authorized staff use the CRM appropriately
• Removing access promptly when a staff member no longer requires it
• Reporting suspected unauthorized access immediately

Use of WhatsApp through Ashwheel WA CRM is subject to WhatsApp and Meta terms, policies and technical limitations. We do not guarantee that WhatsApp will approve, deliver or maintain every message. Meta may independently suspend or restrict WhatsApp services at any time.

You are responsible for ensuring you have the necessary permission or consent before sending communications to customers. You must not use Ashwheel WA CRM to send spam, harass recipients, send unlawful or deceptive messages, or violate WhatsApp policies or applicable Indian law.

You remain responsible for personal data you upload or process through the CRM. You must not upload data you are not legally permitted to use. You are responsible for providing customers with appropriate privacy notices and handling their data requests.

You must not use Ashwheel WA CRM to:

• Commit or facilitate any unlawful activity
• Send malware or harmful files
• Attempt unauthorized access to the platform
• Abuse APIs or automation features
• Interfere with service availability
• Violate WhatsApp, Meta or other third-party platform policies

We aim to keep the CRM available and reliable but do not guarantee uninterrupted operation. Interruptions may occur due to maintenance, security, infrastructure failures, WhatsApp/Meta outages, or events beyond our reasonable control.

The Ashwheel WA CRM software, interface and branding are owned by or licensed to the operator. You retain rights in business data you lawfully submit to the service.

To the maximum extent permitted by applicable Indian law, we will not be liable for indirect, incidental or consequential losses arising from use of the service, third-party service failures, or WhatsApp/Meta outages. Nothing in these Terms excludes liability that cannot lawfully be excluded under Indian law.

Personal data is handled in accordance with our Privacy Policy. Data deletion requests can be submitted at crm.ashwheel.com/datadeletion.

We may update these Terms when the service or legal requirements change. Updated Terms will be published on this page. Continued use of the service constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of the competent courts at Mirzapur, Uttar Pradesh, India.